Terms and Conditions

Privacy, Delivery and Returns Policy

Our Delivery Policy:

  • Quick delivery: we aim to dispatch and deliver your order to you as quickly as possible.
  • Delivery: Our company name will appear on your parcel as the sender. We are also able to deliver to Post Office Boxes if required.
  • Dispatch Notification: we will notify you by email when your order has been dispatched.

How long does it take to receive my order?

  • Postage within New Zealand = 1-3 working days
  • Postage to Australia = 3-6 working days
  • Postage to the USA = 5-10 working days
  • Postage to Asia = 5-8 working days
  • Postage to the EU = 7-10 working days.

Returns Policy.

  • In the event that any of your products arrive damaged, or you receive the wrong item, please contact us here within 48 hours.
  • If you are dissatisfied with any products we offer a 100% money back guarantee, no questions asked.
  • Refunds are made in the same form as the original payment.
  • All refunds must be issued to the original purchaser.
  • If goods are proven faulty, we will provide a replacement free of charge under the Consumer Guarantees Act.

Privacy Statement

  • Secure Details: internet ordering and security is of utmost concern to Bio-Mer Ltd. We will ensure your personal information is safe. We will never sell, trade or give personal information supplied to us to anyone at all.

Bio-Mer® is registered as a RMP-licensed manufacturer with the New Zealand Food Safety Authority for the extraction and export of active Nutraceutical Products for human consumption. This stringent auditing and licensing process ensures that the highest standards are met for quality product development.

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